HOMEwithPETS-Returns & Exchanges

Damaged merchandise is readily credited.  All other product returns are determined on a case-by-case basis depending on the terms and conditions of the product manufacturer.  All products disputes must be made within 14 days of delivery.  Monogrammed, personalized and altered items can not be credited unless damaged or defective. 

By accessing, browsing and/or using this web site, you acknowledge that you have read, understood and agree to be bound by these terms and conditions and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our web site.   

Instructions on how to return or exchange a purchase:

Contact our customer care department via email:

customercare@homewithPETS.com

Provide details regarding the merchandise you are wanting to return or exchange.  Our Customer Care Associate will confirm back with additional instructions and provide you with a Return Authorization Number (RA#).  YOU MUST HAVE the RA# in order to return or exchange any merchandise.